Archives
Lunch
“Driving innovation”
This session studied how suppliers are bringing new concepts to the airport retail environment. P&G and Nestlé both demonstrated tangible benefits to a research-driven rethink of category management and proposed innovation which can apply to any category and any retailer.
Alan Brennan, Customer Marketing Manager, Nestlé International Travel Retail
Roland Stieger, Head of Sales, Nestlé International Travel Retail
Uwe Faber, Global Category Manager, P&G Prestige
Business insider – part two: “Excellence in duty free”
The second part of the session explored the realities of the growth in 2011, despite the political and social unrest that has affected the region. The impact on domestic retail was discussed and panellists assessed the difference in the challenges faced by both travel retail and domestic retail operations in the region.
Paul Griffiths, CEO, Dubai Airports
Colm McLoughlin, Executive Vice Chairman, Dubai Duty Free
Dan Cappell, Senior Vice President Commercial, Abu Dhabi Airports Company
Keith Hunter, Senior Vice President Qatar Duty Free
Eisa Adam Ibrahim, General Manager, Burjuman
Glen Morgan, Vice President, Retail operations, DFS
Business networking coffee
Business insider – part one: “Impact of the Arab Spring”
In part one of “Business insider”, leaders from the region discussed how the industry was affected and had adapted to the political unrest across the Middle East and North Africa in 2011. The session also explores how business has grown in some parts of the region despite the challenges.
Sherif Toulan, Business Development Manager, IDF
Tom Byrne, General Manager, Muscat Duty Free
Garrett Coogan, General Manager, Bahrain Duty Free
Ignacio Salcedo, International Operations Deputy Director – Asia / Africa, Aldeasa
Isabelle Dubois, Commercial & Customer Service Director, Airport International Group
“Understanding the future”
North Africa and the Middle East have rarely been under the world’s media spotlights as they have in 2011. Nima Abu-Wardeh provided a deeper understanding of the implications of the wave of unrest, looking at the historical build-up and assessing possible outcomes and the impact for business in the region.
Sunil Tuli
Before joining King Power in April 2003, Sunil spent over twelve years with the Weitnauer Group (now Dufry) as Chief Operating Offi cer Asia Pacific and Middle East, Managing Director for Wietnauer Singapore and General Manager for Scotts Weitnauer, Travellers Duty Free and Sincere Watch Duty Free. Between 1984 and 1990 Sunil was General Manager Duty Free at the Indian Tourism Development Corporation (ITDC). He is a board member of companies in Singapore, UK, France and New Zealand and was elected President of APTRA in 2007.
Roland Stieger
Roland Stieger joined Travel Retail in July 2011 as the Head of Sales at Nestlé ITR. Upon graduating from university in 1998, he joined Nestlé’s international management trainee program and has since been posted in several countries across Asia.
After the first assignment in Pakistan as a sales trainee and subsequently confectionery brand manager, he moved on to Indonesia to head the CCSD and Trade Marketing department. He was then called to the Corporate Head Office to be the liaison with ASEAN markets and China and was tasked with the development of Nestlè’s corporate strategy to address the low-income consumer opportunity. The next assignment was in Thailand as the business director for the dairy and coffee creamer division.
He has implemented category management projects in a number of countries and categories with various international customers including Tesco, Carrefour and Casino.
Roland holds a masters degree of the University of St.Gallen and is a Swiss national. He is currently based in Vevey.
Steve O’Connor
Steve was appointed CEO of Delhi Duty Free in April 2011 where he is responsible for all aspects of the business. Since its inception Delhi Duty Free has grown significantly, outperforming projections on a monthly basics and are well above the 2011 actual sales.
Prior to this position, Steve held numerous top management positions with duty free operations around the Middle East, under ARI-ME management. He was General Manager/CEO of Bahrain Duty Free Shops, between 2007 and 2011 where he drove a complete overhaul of all aspects of the business. He has also headed up operations for Aer Rianta International in Oman, Pakistan and Russia. Steve started his career in the hotel, leisure and catering business in Ireland in the early 80s. He gained experience in airport and airline catering in Ireland as well as hotel and industrial catering in the Middle East before joining Aer Rianta in 1996.
