Are retailers and suppliers satisfied with sales performance? Can they take growth beyond footfall growth? How? Simple changes in processes, attitude and management style can have a sizeable impact on sales.
Retail consultant Alan O’Neill will discuss how retailers need to focus on sales as well as service and rethink the shop floor managers’ role to encourage them to take responsibility for the bottom line. With case studies from both domestic and travel retail of how more proactive engagement can reap tangible rewards, this analysis promises to bring concrete, actionable learning points for all attendees.

The arrival of new super liners and the fast growth of low cost airlines in the Middle East are two phenomena which will both change the way people travel throughout the region and increase the number of passengers to and through the region. With orders for super carriers from Boeing and Airbus continuing, huge capacity growth is being planned for but is it sustainable? Where will the growth come from? What impact will this have on the region’s airport and airport retail industry?
Aviation analyst David Huttner will provide a “big picture” overview of the Middle East aviation landscape, looking at who the major players are, how they are planning their growth, and who are likely to emerge as influential players in the future.

The Egyptian economy has experienced tremendous growth in recent years and this growth is mirrored by the investment in the country’s airport infrastructure. This session will explore the developments in Egypt’s duty free and travel retail industry and the realities of the market. Through a panel of key Egyptian stakeholders, the session will look at new retail concepts, new terminal developments and special initiatives by retailers & suppliers in Egypt in recent months.

Ihsan Ismail Sadek, Egyptian Holding Company for Airports and Air Navigation (EHCAAN)
Nadia Rashad, Deputy General Manager, Cairo Airport Duty Free
Reda Metwally, Vice President Duty Free Egyptair
Michael Cashin, Project Director – Egypt Air Duty Free Shops Consultancy, Aer Rianta International (Middle East) W.L.L.
Sherif Toulan, Business Development Manager, IDF
Volker Wendefeuer, Executive Director, Cairo Airport Company